Among the most common complaints homeowners make with the property management industry is the lack of communication, which is why Colorado Realty and Property Management, Inc. strives to maintain the best communication practices and skills in any property management company. Our amazing communication is also easy to say, thus we like to quantify it so that you can see why it’s the best.
Taking calls:
Our phones are answered within the third ring, which may seem so simple – but it isn’t. Our calls are not routed to a voicemail system via a phone tree. At each person’s desk, the main line rings, and whoever is available answers it. A real person will always be able to assist you, even if you are transferred to a department expert. In our industry and with our tenants, vendors, and property owners, we believe that this level of service is of utmost importance. Except in cases of company meetings or when everyone is on the phone at the same time, this policy does not apply. It’s all about communication!
A new application for maintenance is available:
Maintenance communication efficiency has increased by 60% since we implemented our newest maintenance software. A group chat setting is used to facilitate communication between our maintenance coordinator, vendors, and tenants. By monitoring and participating in conversations between vendors and tenants, we can facilitate faster communication. The tenants and vendors are communicating quickly because we have a written record of “who said what.” This results in quicker maintenance completion and happier tenants. As an investor, you’ll save money on vacancy costs with happier tenants.
Communication within the office:
In our bullpen style office, all members of our staff are able to communicate easily and openly. As a result of our desk organization, we are able to communicate effectively between each department, answering questions and solving problems quickly. As our team is organized by departments, with each member an expert in their sector, it is crucial to maintain inter-departmental communication so that the entire team is aware of current projects, problems, questions, and concerns. As a result, we are able to offer the best service to the owners, tenants, and investors of rental properties that contact us on a daily basis. The key to success is communication!
Responding to emails in a timely manner:
Our team strives to respond to every email within 24 hours, if not the same day, at the latest. To ensure effective communication, important phone calls will be followed up with an email to ensure approvals, notices, and requests are in writing. It’s all about communication!
Using text messages:
Text messages are responded to faster than emails, according to studies. In the absence of an email response, we will send a text message. If you haven’t been able to reach a tenant or homeowner by phone or email, you could reach them by sending a text message. It’s all about communication!
Using video email:
As a communication tool, videos are a great choice because they are more engaging, replayable, and provide a more personal touch than traditional emails. Providing tenants and homeowners with video emails is one of our favorite ways to connect with them as it shows a piece of our offices as well as who we are. It’s all about communication!
Offices with an open door policy:
It is always a pleasure to have tenants, vendors, property owners, and colleagues visit our two local offices. The benefits of meeting face-to-face are evident, so our doors are always open to those who need or want to visit. During normal business hours, visitors are welcome to visit our new Broomfield office. Additionally, we have a couple of computers available to prospective tenants who wish to apply for one of our available rental properties. It’s all about communication!
For any property management company, clear and effective communication is crucial, but at Colorado Realty and Property Management, Inc. we think that we deliver the greatest level of communication possible! To learn more about our property management services or our rental properties, please give us a call. The office number is 303-665-7368. Our team is here to help!